Select a client
View deals and activity history.
JSA Customer Service Hub
JSA Customer Service Hub
Search, filter, and copy pre-approved customer communications by region, department, and product type.
Your AI assistant for Cemcrete products, customer replies, leads, and training content.
Track leads, manage pipeline deals, assign rep territories, and monitor performance.
Tracks new leads, clients, deals, wins, and logged activity. Updates automatically when records change.
| Date | Customer | Area | Product | SQM | Staff | Follow Up | Status | Actions |
|---|
Map sales reps to provinces and areas so leads and clients route to the right person.
| Region | City / area | Assigned rep | Notes | Actions |
|---|
View deals and activity history.
Team directory, template coverage, and internal policies & forms.
| Name | Role | Ext. | Actions |
|---|
Counts reflect active template classifications used for search and filtering.
HR, finance, sales policies, quality, health & safety, and operational forms from the internal Google Drive library.
Stockist and merchant directory organised by province and city.
When a client asks for retailers, direct them to the Contact Us page on cemcrete.co.za. This directory is for internal staff reference.
Registered application contractors and their specialisations.
| Company | Contact | Specialisation | Phone | Actions |
|---|
Product reference directory and official coverage calculators from cemcrete.co.za.
Work out how much product you need for each application system. Estimates only — confirm coverage with on-site samples.
Official regional price list PDFs from March 2026. Per-product volume and pricing tabs coming in a future update.
Datasheets, application guides, brochures, colour charts, and reference documents from the internal library.
Personal tasks and automatic follow-up reminders from leads assigned to you in Reps CRM.
Team specifications CRM workbook — dashboard, search, and filters like Reps CRM. Specialists with this tab assigned can edit cells directly.
Training modules, product guides, and reference material for the Cemcrete team.
Choose a topic from the list to read training material.
Create courses, upload videos, enroll students, and manage training content.
Choose a course to manage lessons and enrollments.
Students log in via Settings → Student Login using their username and entry code (PIN).
| Name | Username | Entry Code | Type | Status | Courses | Actions |
|---|
Your enrolled training courses, lessons, and study materials.
Pick a course and lesson to start learning.
Browse Cemcrete datasheets, application guides, brochures, and reference documents — the same library staff use for customer support.
Sign in to view your profile.
Internal company news, featured projects, and updates for the Cemcrete team.
Showcase projects received by email or posted online.
Account sign-in, appearance, and system administration.
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Sign in with your staff username and PIN to access the Hub.
Online users get updates automatically after we publish changes. Allow notifications when prompted to receive update alerts on your phone or browser. Desktop users are prompted when a newer installer is available on the hub.
Choose your preferred colour theme for the workspace.
Control what staff see under Cemcrete CIA. When Featured Projects is off, everyone only sees the News feed.
Admins can create logins, reset PINs, and control tab access. When editing a user, leave PIN blank to keep their current PIN.
| Username | Access Level | Tab Permissions | Actions |
|---|
Select a destination dataset and upload an Excel or CSV file to bulk-import records.
Supports .xlsx, .xls, and .csv formats.
Clear datasets before importing fresh data. These actions cannot be undone.
Export or restore the full hub configuration as a JSON file.